We collect only the information we need to serve you.
We collect, retain and use only relevant information about you that we reasonably believe to be useful to administer our business and/or to provide you with products and services. Captive collects no personally identifiable information about you except when you specifically and knowingly provide such information.
Such information may include your name, mailing address, telephone number, email address, organization name, credit card information and whether you are purchasing the product for personal or business use.
Occasionally, we may ask to collect and aggregate demographic information from you for statistical purposes only; we occasionally conduct surveys and other polls to learn the interests and opinions of our subscribers in order to help Captive improve its products and services.
Why we collect information from you.
We collect personal information in the following areas. This information allows us to better fulfill your orders and therefore improve and enhance your overall experience with Captive. All personal information is handled with the utmost discretion. We do not reveal your identity to outside parties when such personal information is requested.
When you place an order with us, we collect personally identifiable information such as your name, street address, email address, and credit card information. (We may also collect your phone number and fax number if supplied.) This information helps us to contact you with any questions about your subscription and to fulfill your order accurately. We also use this information to let you know about related products that may be of interest to you.
When you register, we collect the same information as outlined above in "order processing." Registering provides you with the opportunity to download articles, receive industry reports and newsletters.
When you give a gift, we collect personally identifiable information about you and your gift recipient. This information includes name, street address, email address, and credit card information (also phone number and fax number if supplied). Gathering this information helps us to fulfill your gift order properly.
Contest Entry or Survey Response
When you enter a contest or respond to a survey, we may ask for your name, address, phone number, and email address. We use this information to contact you in case you win the contest and to let you know about our products and services. We may also ask you to answer some questions. Your answers to these questions are for statistical purposes only and will not be connected to any personal information you provide. Participation is voluntarily and all information will be collected with the willing participation of the respondents.
How do we collect your information?
When you engage in a business transaction with Captive, your personally identifiable information is collected and compiled by authorized employees via any of the following methods: telephone, mail, or online.
We store that information securely.
Security is integral to our business. We employ various levels of security checks to prevent unlawful intrusion into our databases. Some examples of the most basic protection we use are: multi-level password systems; private dedicated phone lines for communications; firewalls and encryption protocols. We maintain security standards to protect your information, whether written, spoken or electronic.
When you visit our website and provide personal information (such as credit card numbers) or place an order, it is done through a secure server that encrypts (i.e. codes) all personal information you provide before sending it to our server. We use 128-bit encryption to ensure that confidential personal information is reasonably protected against interception.
Any unprotected email communication is subject to possible loss, interception or alteration. Complete confidentiality and security is not yet possible via email communications. Captive is not responsible for any damages (direct, indirect, special or consequential) that you may suffer if you transmit personal information to us via email.
Your information is safely stored for as long as necessary for Captive to provide services and conduct statistical analysis essential to our business. Security measures are in place to protect against the loss or misuse of information provided by subscribers.
Who has access to your information?
Only individuals within the organization with a valid business reason will have access to any personally identifiable information; unauthorized individuals are denied access to such information. All Captive employees and third-party vendors sign confidentiality agreements confirming that they will not disclose personally identifiable information that they have access to as part of their jobs.
With whom do we share your information?
Captive believes in your right to informed consent in the handling of your information.
We will disclose your personal information to authorized employees who need it to process your new orders, renewals and invoices. We will also provide your name and delivery address to authorized shipping vendors to fulfill subscriptions and order requests.
We do not make the list of Captive customer email addresses available to any other companies. However, from time to time, we may make a list of customer names and postal addresses available to carefully selected marketing partners whose products or services we feel might be of some interest to you. If you do not wish to be on this mailing list, please email our privacy officer at email@example.com. Or if you prefer to speak to a customer service representative, you may call 1-800-285-5454 Monday - Friday 7:00 AM to 6:00 PM CST.
At times we may share non-personal, non-identifiable information in aggregate form with our marketing partners, advertisers, or other third parties. This information is in statistical form and is never connected to personal information.
How can I update or correct my personal account information?
To change your address please visit our customer service area or call us toll-free at 1-800-285-5454 or email SATcustserv@cdsfulfillment.com
Feel free to contact us.
Captive Media Inc.
701-5th Avenue, 42nd Floor
Bank of America Tower
Seattle, WA 98104
Toll Free: 1-866-262-8183