Change of Address
Q: How can I change the address on my subscription?
A: Complete our online Change of Address form, or contact us. (Be sure to include your mailing label information from a recent issue). Please notify customer service at least 6 weeks in advance of your move to ensure you don't miss an issue.
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Delivery to Your Home
Q: What do I do if I receive my guide late?
A: Factors that may affect delivery time include severe weather and/or high volume of mail in the postal system or we have an incorrect mailing address on file. If you have not received your issue by the cover date, please login to access the online magazine or contact us.
Q: What if I've missed an issue?
A: If you've missed an issue, we may have an incorrect address on file or your subscription has expired. Please contact us to verify your address on file and account status.
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Expiration and Renewal
Q: How can I find out when my subscription expires?
A: Your expiration date is printed on the top right-hand corner of your mailing label or you can check your account status online.
Q: Will I be notified when my subscription is ready to expire?
A: You will automatically receive renewal notices several months in advance before your subscription expires.
Q: I received a renewal reminder in the mail, but I've already renewed my subscription.
A: Correspondence between you and our fulfillment office may simply have crossed in the mail.
Q: I renewed my subscription after it had expired. How soon will I receive my next issue?
A: Once your order is processed, the delivery of your first issue will arrive in 6-8 weeks.
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Gift Subscriptions
Q: How can I order a subscription as a gift for someone else?
A: To order a gift subscription, order from our gift page on the Internet, or contact us. Please allow 6-8 weeks for the first issue to arrive.
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Contact Us
Q: How can I contact Satellite DIRECT?
A: Please see our contact information below:
By E-mail: [email protected]
By Phone: 1-800-285-5454
By Mail: Satellite DIRECT Customer Service, PO Box 5763, Harlan, IA 51593-1263
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